Topic: Installation Methods and Verification
4 March 2025 | 11 March 2025 | 18 March 2025
3 p.m. to 5 p.m. (Eastern)
CECs: 6
Presented by: Henry Yates, TECH, INSTC, INSTF, CT
Description: This 3-part virtual instructor-led course is designed for ICT installers and technicians. You will have the opportunity to learn the guidelines for properly installing and testing ICT cables. The workshop will address both copper and fiber guidelines. Each meeting is led by a BICSI training delivery specialist who holds a BICSI credential and teaches Installation-focused classes.

Topic: Fiber to the X: Fiber to the PON
5 March 2025 | 12 March 2025 | 19 March 2025
4 p.m. to 6 p.m. (Eastern)
CECs: 6
Presented by: Henry Yates, TECH, INSTC, INSTF, CT
Description: “Always On” in a technology context refers to systems that are continuously available. High network availability ensures that information and communications technology (ICT) services provided keep running consistently for end users. The past decade has seen an ever-increasing use of fiber optics as a medium in data communications. With the advent of video, this has spiraled up even further. Fiber – with its advantages of higher bandwidth at farther distances combined with the economy in cost and operations – therefore is the first and foremost choice of media in ICT communication infrastructures.

Topic: Preparing Telecom Spaces
6 March 2025 | 13 March 2025 | 20 March 2025
10 a.m. to Noon (Eastern)
CECs: 6
Presented by: Henry Yates, TECH, INSTC, INSTF, CT
Description: This 3-part virtual instructor-led course is designed for ICT installers and technicians. You will have the opportunity to learn the guidelines for properly provisioning telecom spaces such as telecom rooms (TRs) and equipment rooms (ERs). Each meeting is led by a BICSI training delivery specialist who holds a BICSI credential and teaches Installation-focused classes.

Topic: Bonding and Grounding: Best Practices for ICT Systems
15 April 2025 | 22 April 2025 | 29 April 2025
10 a.m. to 12:30 p.m. (Eastern)
CECs: 7
Presented by: Michael Olhausen, OSP, TECH, INSTC, INSTF, CT
Description: Looking to gain a specialized skillset in an essential component of infrastructure design? Then this 3-part virtual instructor-led course is for you! There are many requirements for bonding and grounding in codes, standards, and best practices. In this online workshop, you will be provided with skill-building activites for designing and installing bonding and grounding equipment within commercial buildings and campuses, using BICSI best practices.

After this course, you will be able to apply the best practices from the BICSI Essentials of Bonding and Grounding Guide to real-world ICT designs and install systems.

Topic: A Deep Dive into the OSPDRM, 6th edition
17 April 2025 | 24 April 2025 | 1 May 2025
3 p.m. to 5 p.m. (Eastern)
CECs: 6
Presented by: Michael Olhausen, OPS, TECH, INSTC, INSTF, CT
Description: This 3-part virtual instructor-led course is designed for anyone who is eligible for and plans to take the Outside Plant Designer (OSP) Credentialing Exam! This weekly live meeting will help you get a better grasp of exam topics related to Outside Plant Design Reference Manual (OSPDRM) and the OSP credentialing exam. Each meeting is led by a BICSI training delivery specialist who holds the OSP credential and teaches OSP design classes. This instructor will explain the concepts from the manual in easy-to-understand and applicable terms.

Topic: Customer Satisfaction Is Not Enough
13 May 2025 | 15 May 2025
9 a.m. to Noon (Eastern)
CECs: 6
Presented by: Keith Johnson, RCDD, NTS, RTPM, CT
Description: This 2-part virtual instructor-led course is designed for project managers and other ICT professionals who work closely with customers. In this workshop, you will explore Total Customer Satisfaction, which is synonymous with total quality from the customer's point of view. You will learn how to view quality through the eyes of the customer, identify which factors your customers value the most, and learn how to conduct customer surveys.

Topic: Communications Management Plan
15 May 2025 | 22 May 2025 | 29 May 2025
10 a.m. to Noon (Eastern)
CECs: 6
Presented by: Keith Johnson, RCDD, NTS, RTPM, CT
Description: Ensuring that the right people receive the right information at the right time is critical to a project's success. While this sounds simple, it can be challenging if you don't have a proper communications plan in place.

Have any questions or comments? Email: [email protected]

---